Privacy policy

1. Our Commitment to Your Privacy

Welcome to The Core.Co.

At The Core.Co, safeguarding your privacy is more than a legal obligation—it's a fundamental part of the trust our customers, business partners, and stakeholders place in us. We are committed to handling your personal information responsibly, transparently, and securely while delivering a seamless and reliable shopping experience through our e-commerce platform.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information whenever you visit our website, create an account, purchase our products, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the secure e-commerce infrastructure that enables us to offer our products and services worldwide. Certain information may therefore be processed by Shopify and its authorized service providers solely for the purpose of operating, maintaining, improving, and securing our online store.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

  • Our official e-commerce website;
  • Customer accounts created on our platform;
  • Online purchases and payment transactions;
  • Customer support communications;
  • Marketing and promotional interactions;
  • Product reviews and feedback;
  • Email, telephone, live chat, and other customer communications;
  • Social media interactions where applicable; and
  • Any other digital services operated or managed by The Core.Co.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, and other policies published on our website.

3. Personal Information We Collect

Depending on how you interact with our website or services, we may collect and process different categories of personal information.

A. Identity & Contact Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Mobile number
  • Company name (where applicable)
  • GST/VAT or other tax identification details, if required for commercial transactions

B. Account Information

When you create an account with The Core.Co, we may collect:

  • Username
  • Encrypted password
  • Account preferences
  • Saved addresses
  • Wishlist information
  • Communication preferences
  • Login activity

C. Order & Transaction Information

To process and fulfill your orders, we may collect information including:

  • Products viewed or purchased
  • Shopping cart activity
  • Order history
  • Delivery preferences
  • Shipping information
  • Invoice details
  • Returns, exchanges, or cancellation requests
  • Payment confirmations
  • Transaction reference numbers

For your security, The Core.Co does not store complete payment card information on its own servers. Payment transactions are securely processed through authorized payment gateways and technology partners.

D. Payment Information

Payments made through our website may require the processing of:

  • Payment method
  • Transaction status
  • Payment authorization
  • Billing information
  • Limited payment verification details

Sensitive financial information is processed by certified payment service providers operating under internationally recognized security standards.

E. Device & Technical Information

Whenever you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Language settings
  • Date and time of access
  • Referral source
  • Website usage statistics
  • Diagnostic information

This information helps us maintain website security, optimize performance, prevent fraud, and improve user experience.

F. Website Usage Information

We may collect information regarding how visitors interact with our website, including:

  • Pages visited

  • Time spent on pages

  • Products viewed

  • Search queries

  • Click behavior

  • Shopping preferences

  • Navigation patterns

  • Cart abandonment events

Such information helps us improve our products, services, website functionality, and overall customer experience.

G. Customer Communications

When you communicate with The Core.Co through email, telephone, contact forms, social media, or customer support channels, we may retain information such as:

  • Your correspondence
  • Customer service requests
  • Product inquiries
  • Complaint details
  • Feedback
  • Reviews
  • Suggestions

These communications enable us to respond effectively and continuously improve our services.

4. How We Collect Your Information

We collect personal information through various lawful methods, including:

Information You Provide Directly

You voluntarily provide information when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Contact customer support
  • Participate in promotional campaigns
  • Submit reviews
  • Complete online forms

Information Collected Automatically

Certain information is collected automatically through cookies, pixels, log files, and similar technologies whenever you interact with our website.

Information from Trusted Third Parties

Where legally permitted, we may receive information from:

  • Shopify
  • Payment gateway providers
  • Logistics and shipping partners
  • Fraud prevention services
  • Analytics providers
  • Marketing partners
  • Government or regulatory authorities where required by law

We only collect and process information that is reasonably necessary to provide our products, improve customer experience, comply with legal obligations, and protect the security and integrity of our business operations.